During times of increased anxiety and uncertainty, dealership collaboration and communication can be a figural and literal lifesaver.
It keeps us informed.
It keeps us connected.
And, it keeps us running.
The perfect communication tool keeps your teams connected to each other and to your customers. This unity reduces or even eliminates feelings of panic.
Having the right tool in place goes a long way toward meeting any challenge, even a lockdown, with success.
As a software company, we quickly applied our city’s recommendations to close our offices to prevent the spread of the virus.
How’d we do this so quickly?
This communication and collaboration tool was developed specifically for dealerships to use.
But we’ve been using it ourselves for over a year to work out any kinks that might come up. In just a few years, we’ve grown and proven its capabilities.
What we discovered is that we collaborate and communicate so much more easily and efficiently with Pando.
Since the entire organization uses Pando daily, our leadership was able to put together a “work from home” plan in less than 24 hours.
That’s because we’re already connected.
We already have our processes in place.
We already have access to all of the project and client information that we need.
So Pando allowed us to quickly and seamlessly adjust to the changes.
In fact, in some ways we’ve become even more efficient.
We know this because Pando tracks all of our communications and tasks for us. We hit some of our highest numbers on our first day working from home. For example, our Client Care Support Team logged 307 internal messages while supporting our dealer partners.
Bonus – we avoided some pitfalls that major media channels are warning against. USA Today just ran an article providing tips for avoiding downloads of sketchy programs for video conferencing, mobile working, and the like that might carry computer viruses. With Pando able to handle all of our business needs, we didn’t require any downloads. Pando is encrypted and highly secure, as AutoAlert is the only automotive company with SOC 2 Type II accreditation.
With so much of the world moving into the digital sphere, it’s essential to bring our teams into a virtual space – both to meet customers there and to work together as a team.
Dealerships with business models from 10 or even five years ago are putting the pedal to the metal. They’re trying to bring themselves up to speed with today’s online shoppers. The tools needed to do that are now critical to not only your sales but your operations as well.
It doesn’t have to be complex. But it does require that you become seamless in the customer experience both online and offline. This necessitates proven:
Pando handles all of this. No matter how big or small.
There are over 100 customizable processes already programmed for you in the tool. You can quickly and easily change the parameters based on how your business operates, at any time.
That’s because it’s all tracked and measured.
We’re not saying that software can change the things we can’t control.
But it can help. We can respond quickly and effectively to any changes we didn’t see coming. In times of uncertainty, it can help us confidently move forward toward a new normal of “business as usual” that’s crafted to keep us connected to customers and to each other.
As a dealership using AutoAlert, you already have Pando and its full functionality right at your fingertips.
Or if you’re interested in learning how you can get started with Pando for free, call us at 1-833-463-0825.
As always, we’re here for you.