Drive traffic to service
Recall work has become one of the best ways to drive traffic to your service lane.
Prioritize your recall customers to maximize the
impact on the dealership
Recall customers within a mile radius of the store to offer pick up and drop off services—especially if your OEM is offering a drop-off/pick-up subsidy.
Customers who have visited the service department within the last 365 days, as you know they have had some engagement with your dealership and are more apt to engage again.
Customers who are in a financial position to upgrade their vehicle. As there is a clear path to upsell and drive opportunities to the sales department. *In these instances offer the upgrade vehicle as the loaner during the work.
Small Business/fleet: their business is slow, too, perfect time to get recall work done, and maintain a positive relationship with these accounts.
Giving you proven opportunities
in the service drive.
By prioritizing customers based on a financial ability to upgrade, not only are you driving valued service work back to the service department, but you are also creating opportunities for sales to upgrade customers into a new vehicle.
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Customer Enters the Service Drive
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All Customer Data is Compiled
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Pando Alerts Your Team With Info
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If providing a loaner, it would be advantageous to put that customer into their upgrade vehicle—it becomes a long term test drive.
A Personalized Offer is Created
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Arm your teams with word tracks that educate and push customers toward the idea of upgrading into a new vehicle, such as current incentives/offers and what the does to their payment.
Sales Presents a Customized Offer
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THE SALE IS MADE
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