SUPERCHARGE THE SALES IN YOUR SERVICE DRIVE
DRIVE TRAFFIC TO SERVICE
Recall work has become one of the best ways to drive traffic to your service lane.
RECALL MANAGEMENT
The Recall Management Solution will provide continuous updates of customers with open recalls, with a primary focus on scheduling service appointments to increase recall completion. Where applicable, we match these recall customers with opportunities and allow dealers to install processes to prioritize customers.
PRIORITIZE YOUR RECALL CUSTOMERS TO MAXIMIZE THE IMPACT ON THE DEALERSHIP
Recall customers within a mile radius of the store to offer pick up and drop off services—especially if your OEM is offering a drop-off/pick-up subsidy.
Customers who have visited the service department within the last 365 days, as you know they have had some engagement with your dealership and are more apt to engage again.
Customers who are in a financial position to upgrade their vehicle. As there is a clear path to upsell and drive opportunities to the sales department. *In these instances offer the upgrade vehicle as the loaner during the work.
Small Business/fleet: their business is slow, too, perfect time to get recall work done, and maintain a positive relationship with these accounts.
WANT TO DO MORE WITH YOUR DEALERSHIP’S DATA?
"Recall Management became part of our DNA. Now it's just something we do every single day."
TERRY MILLER
GM, GARY CROSSLEY FORD
See how other dealers are using Recall Management to drive sales in their service lane.
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By prioritizing customers based on a financial ability to upgrade, not only are you driving valued service work back to the service department, but you are also creating opportunities for sales to upgrade customers into a new vehicle.
CUSTOMER ENTERS THE SERVICE DRIVE
ALL CUSTOMER DATA IS COMPILED
PANDO ALERTS YOUR TEAM WITH INFO
A PERSONALIZED OFFER IS CREATED
If providing a loaner, it would be advantageous to put that customer into their upgrade vehicle—it becomes a long term test drive.
Arm your teams with word tracks that educate and push customers toward the idea of upgrading into a new vehicle, such as current incentives/offers and what the does to their payment.
SALES PRESENTS A CUSTOMIZED OFFER
THE SALE IS MADE
ALL NEW SALES VOLUME TARGET SOLUTION
For the first time dealers will be able to plan, track and adjust their sales plan on demand to achieve or exceed their monthly sales goals.
WANT TO DO MORE WITH YOUR DEALERSHIP'S DATA?
INSIGHTALERT: THE AUTOALERT BLOG
A Renewed Focus on Used Vehicle Acquisition and Customer Service Retention
A Renewed Focus on Used Vehicle Acquisition and Customer Service Retention An AutoAlert Service Lane Best Practice The average dealer loses twice as many used car customers to service defection compared to new car customers. Used car buyers are one of the most active...