The Next-generation CRM

AutoAlert’s customer experience management (CXM) is the first solution in automotive that synchronizes dealerships with their customers for a personalized, seamless customer journey both online and in-store.

KEY ELEMENTS OF CXM

Data based follow-up triggered by customer interaction

Single process viewing for the entire customer journey

Personalized at every customer touchpoint

Monitors performance against tasks to achieve your daily/monthly goals

PERFECT YOUR APPROACH TO EVERY DATA-BACKED OPPORTUNITY

Strategically assigns tasks to your team based data science and customer behavior, so your staff has clear direction to working their best opportunities
Updates tasks dynamically based on customer behavior
Alerts you to incoming service and recall customers who can buy a vehicle today
Merges thousands of customer metrics into a single snapshot for a clear path of engagement

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BETTER-THAN-CRM CAPABILITIES

SHOWROOM CONTROL & VEHICLE DELIVERY

See and engage with customer leads in one place, while easily managing customers in your showroom. Includes real-time calendar updates so you can manage multiple searches, appointments, and deliveries all in one place.

DATA-DRIVEN SALES & SERVICE SOLD FOLLOW UP

Continually grow loyalty with your sold/unsold and service customers with processes unique to each customer based on their data and their actions. No more one-size-fits-all approach.

INTERNET LEAD MANAGEMENT (ILM)

OEM and third party leads are fully integrated and actionable from within the AutoAlert CXM including automated tasks and follow-up for each individual lead.

Access multiple lead buckets on-the-fly from your mobile device.

"AutoAlert CXM brings all of our leads into one place and builds a robust profile using every available customer insight. Our users stay on the move with the mobile app, giving them easy access to opportunities and notifications to keep us in the loop, in real-time. Now, with follow-up processes unique to each customer, we are having more meaningful conversations, increasing sales and service, and building stronger relationships."

JUSTIN MERCHANT - SALES MANAGER, SUMMIT FORD

"We've noticed that while traffic from people walking into the store has dwindled, our sales have increased because of the automation from AutoAlert, especially CXM."

CLYDE MONISSE - DIRECT NISSAN - ONTARIO

SERVICE-NOT-SOLD CONQUEST MARKETING

Convert service-not-sold customers and market to lost leads using AutoAlert's 360-degree Customer Profile.

STATE-OF-THE-ART DATA SECURITY & OPEN API

AutoAlert is SOC2 Type II and ISO 27001 compliant, with fully redundant architecture and an Open API so dealers can securely integrate other providers into the AutoAlert platform.

ADDITIONAL FEATURES

Desking
OEM ILM Certified
DMS Integrations with the top industry leaders
Vehicle Wishlist
Robust Customer Profiles
Team Management with Dashboards, Workplans, & Activity Tracking

ILM CERTIFICATIONS

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