![Artwork 86@3x](https://www.autoalert.com/wp-content/uploads/2023/01/Artwork-86@3x.png)
![Artwork 86@3x](https://www.autoalert.com/wp-content/uploads/2023/01/Artwork-86@3x.png)
The Next-generation Automotive CRM
AutoAlert’s customer experience management (CXM) is the first automotive CRM that synchronizes dealerships with their customers for a personalized, seamless customer journey both online and in-store.
KEY ELEMENTS OF CXM
![AutoAlert-CXM-follow-up-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-follow-up-icon.png)
![AutoAlert-CXM-follow-up-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-follow-up-icon.png)
Data based follow-up triggered by customer interaction
![AutoAlert-CXM-journey-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-journey-icon.png)
![AutoAlert-CXM-journey-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-journey-icon.png)
Single process viewing for the entire customer journey
![AutoAlert-CXM-touchpoint-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-touchpoint-icon.png)
![AutoAlert-CXM-touchpoint-icon](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-touchpoint-icon.png)
Personalized at every customer touchpoint
![solutions-marketing-flexible-icon](https://www.autoalert.com/wp-content/uploads/2021/11/solutions-marketing-flexible-icon-1.png)
![solutions-marketing-flexible-icon](https://www.autoalert.com/wp-content/uploads/2021/11/solutions-marketing-flexible-icon-1.png)
Monitors performance against tasks to achieve your daily/monthly goals
PERFECT YOUR APPROACH TO EVERY DATA-BACKED OPPORTUNITY
![AutoAlert-CXM-Customer-Profile](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-Customer-Profile.png)
![AutoAlert-CXM-Customer-Profile](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-Customer-Profile.png)
- Strategically assigns tasks to your team based data science and customer behavior, so your staff has clear direction to working their best opportunities
- Updates tasks dynamically based on customer behavior
- Alerts you to incoming service and recall customers who can buy a vehicle today
- Track and analyze customer spending on services and sales to gain valuable insights, boost customer loyalty, and make smarter dealership decisions.
WANT TO DO MORE WITH YOUR DEALERSHIP’S DATA?
BETTER-THAN-CRM CAPABILITIES
SHOWROOM CONTROL & VEHICLE DELIVERY
See and engage with customer leads in one place, while easily managing customers in your showroom. Includes real-time calendar updates so you can manage multiple searches, appointments, and deliveries all in one place.
![AutoAlert-CXM-showroom-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-showroom-graphic.png)
![AutoAlert-CXM-showroom-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-showroom-graphic.png)
DATA-DRIVEN SALES & SERVICE SOLD FOLLOW UP
Continually grow loyalty with your sold/unsold and service customers with processes unique to each customer based on their data and their actions. No more one-size-fits-all approach.
![AutoAlert-CXM-sold-follow-up-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-sold-follow-up-graphic.png)
![AutoAlert-CXM-sold-follow-up-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-sold-follow-up-graphic.png)
INTERNET LEAD MANAGEMENT (ILM)
OEM and third party leads are fully integrated and actionable from within the AutoAlert CXM including automated tasks and follow-up for each individual lead.
- Access multiple lead buckets on-the-fly from your mobile device.
![AutoAlert-CXM-ILM-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-ILM-graphic-e1637289279426.png)
![AutoAlert-CXM-ILM-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-ILM-graphic-e1637289279426.png)
SERVICE-NOT-SOLD CONQUEST MARKETING
Convert service-not-sold customers and market to lost leads using AutoAlert's 360-degree Customer Profile.
![AutoAlert-CXM-conquest-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-conquest-graphic.png)
![AutoAlert-CXM-conquest-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-conquest-graphic.png)
STATE-OF-THE-ART DATA SECURITY & OPEN API
AutoAlert is SOC2 Type II and ISO 27001 compliant, with fully redundant architecture and an Open API so dealers can securely integrate other providers into the AutoAlert platform.
![AutoAlert-security-logos-2023 AutoAlert - Data Security](https://www.autoalert.com/wp-content/uploads/2023/05/AutoAlert-security-logos-2023.png)
![AutoAlert-security-logos-2023 AutoAlert - Data Security](https://www.autoalert.com/wp-content/uploads/2023/05/AutoAlert-security-logos-2023.png)
![AutoAlert-CXM-features-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-features-graphic-e1637289696896.png)
![AutoAlert-CXM-features-graphic](https://www.autoalert.com/wp-content/uploads/2021/11/AutoAlert-CXM-features-graphic-e1637289696896.png)
ADDITIONAL FEATURES
- Desking
- OEM ILM Certified
- DMS Integrations with the top industry leaders
- Vehicle Wishlist
- Robust Customer Profiles
- Team Management with Dashboards, Workplans, & Activity Tracking
INSIGHTALERT: THE AUTOALERT BLOG
![Rev Up Sales: 10 Motivational Quotes for Car Dealerships](https://www.autoalert.com/wp-content/uploads/2024/07/10-quotes-main-image.png)
![Rev Up Sales: 10 Motivational Quotes for Car Dealerships](https://www.autoalert.com/wp-content/uploads/2024/07/10-quotes-main-image.png)
Rev Up Sales: 10 Motivational Quotes for Car Dealerships
Rev Up Sales: 10 Motivational Quotes for Car Dealerships Discover 10 inspirational quotes to boost morale and drive success at your dealership. Perfect for keeping your team motivated and focused! Running a successful car dealership requires more than just selling...