

The Next-generation CRM
AutoAlert’s customer experience management (CXM) is the first solution in automotive that synchronizes dealerships with their customers for a personalized, seamless customer journey both online and in-store.
KEY ELEMENTS OF CXM


Data based follow-up triggered by customer interaction


Single process viewing for the entire customer journey


Personalized at every customer touchpoint


Monitors performance against tasks to achieve your daily/monthly goals
PERFECT YOUR APPROACH TO EVERY DATA-BACKED OPPORTUNITY


- Strategically assigns tasks to your team based data science and customer behavior, so your staff has clear direction to working their best opportunities
- Updates tasks dynamically based on customer behavior
- Alerts you to incoming service and recall customers who can buy a vehicle today
- Merges thousands of customer metrics into a single snapshot for a clear path of engagement
WANT TO DO MORE WITH YOUR DEALERSHIP’S DATA?
BETTER-THAN-CRM CAPABILITIES
SHOWROOM CONTROL & VEHICLE DELIVERY
See and engage with customer leads in one place, while easily managing customers in your showroom. Includes real-time calendar updates so you can manage multiple searches, appointments, and deliveries all in one place.


DATA-DRIVEN SALES & SERVICE SOLD FOLLOW UP
Continually grow loyalty with your sold/unsold and service customers with processes unique to each customer based on their data and their actions. No more one-size-fits-all approach.


INTERNET LEAD MANAGEMENT (ILM)
OEM and third party leads are fully integrated and actionable from within the AutoAlert CXM including automated tasks and follow-up for each individual lead.
- Access multiple lead buckets on-the-fly from your mobile device.


SERVICE-NOT-SOLD CONQUEST MARKETING
Convert service-not-sold customers and market to lost leads using AutoAlert's 360-degree Customer Profile.


STATE-OF-THE-ART DATA SECURITY & OPEN API
AutoAlert is SOC2 Type II and ISO 27001 compliant, with fully redundant architecture and an Open API so dealers can securely integrate other providers into the AutoAlert platform.




ADDITIONAL FEATURES
- Desking
- OEM ILM Certified
- DMS Integrations with the top industry leaders
- Vehicle Wishlist
- Robust Customer Profiles
- Team Management with Dashboards, Workplans, & Activity Tracking
INSIGHTALERT: THE AUTOALERT BLOG


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