Put CX at the Center of Your Dealership

73% of consumers rate customer experience as crucial to their purchase decisions. Focusing on the customer’s specific needs minimizes friction, maximizes efficiency, and supports individuality.

Finding a better way to bring all your data to one platform, create a unique, single view of the customer, and create a clear action plan for each user is vital for retaining customers.

In this webinar, AutoAlert team members will walk you through the importance of being customer experience-centric and provide best practices for an outstanding dealership experience.

 

Key topics discussed in this webinar:

  • Setting customer experience as a priority from the top down
  • Meeting customers where they are in their buying cycle
  • Utilizing digital and direct marketing for a proactive customer communication
  • Providing service quickly and efficiently

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