Put CX at the Center of Your Dealership
73% of consumers rate customer experience as crucial to their purchase decisions. Focusing on the customer’s specific needs minimizes friction, maximizes efficiency, and supports individuality.
Finding a better way to bring all your data to one platform, create a unique, single view of the customer, and create a clear action plan for each user is vital for retaining customers.
In this webinar, AutoAlert team members will walk you through the importance of being customer experience-centric and provide best practices for an outstanding dealership experience.
Key topics discussed in this webinar:
- Setting customer experience as a priority from the top down
- Meeting customers where they are in their buying cycle
- Utilizing digital and direct marketing for a proactive customer communication
- Providing service quickly and efficiently