AutoAlert’s Training Team Wins 2021 Stevie Award for Customer Service
KANSAS CITY, Mo., February 8, 2021 – AutoAlert’s Training Team has won the Silver 2021 Stevie Award in recognition of its innovative thinking and quick action in creating a 100% virtual onboarding and training support program for its dealer partners during the coronavirus pandemic. The announcement came at the 15th Annual Stevie Awards for Sales and Customer Service on January 31.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.
“We were already focused on enhancing our onboarding for our dealer partners and providing a 100% virtual option, but the pandemic stepped on the accelerator,” Allan Stejskal, CEO of AutoAlert, said. “I couldn’t be more proud of how this team responded, and continues to respond, in a quickly changing environment.”
AutoAlert’s program includes a 60-to-90-day onboarding process, an interactive digital playbook, and role-based training for the lifetime of the dealer’s partnership. It has already resulted in greater adoption and engagement with the platform by dealership employees.
“Consolidating previous learnings into a playbook and digitization of training programs are steps in the right direction for future business models,” the Stevie Award judges shared as feedback for AutoAlert’s Training Team.
Also in 2020, the team completed 2,433 virtual training sessions, and over 372 days’ worth of AutoAlert’s on-demand videos were watched. AutoAlert also provides proactive 360 degree dealership support including a dedicated Account Manager for the life of the partnership.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success.”
Winners will be recognized during a virtual awards ceremony on April 14.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
Founded in 2002, AutoAlert is the recognized leading provider in automotive dealer products and services to enhance the relationship dealers have with their customers leading to repeat purchases in sales and service and increased loyalty. AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on the customer relationship and creating direct opportunities, both online and offline.
AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 certification.
Learn more at autoalert.com.
Vice President of Marketing & Communications
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.