AUTOALERT CXM IS NOW ILM CERTIFIED WITH FORD OF CANADA
KANSAS CITY, Mo., May 10, 2022 – AutoAlert announced today that its customer relationship management system (CRM), AutoAlert CXM, has received certification as a certified Internet Lead Management (ILM) provider for Ford of Canada.
AutoAlert CXM is the first modern CRM platform in automotive that synchronizes dealership customer data for a personalized, seamless customer journey both online and in-store. CXM is fully integrated with the dealer’s DMS and AutoAlert’s industry-leading data-mining solution, AlertMiner.
Customer behaviors drive AutoAlert CXM’s data, and dealers receive a 360-degree view of real-time customer data, including consumer research and predictive buying behavior. AutoAlert CXM personalizes each customer touchpoint, creates an action plan for follow-up, and streamlines more efficient and cost-effective processes.
“This is an exciting time for AutoAlert and Ford of Canada dealerships. With our latest ILM certification, Ford of Canada dealers are now able to manage their leads from their dealer sites and leads generated from the Ford of Canada consumer websites, ” explains Tom Walls, Chief Technology Officer at AutoAlert. “We built our CRM with dealers, for dealers, and this certification allows us to serve our Ford of Canada customers better.”
AutoAlert CXM provides dealers new opportunities for highly personalized customer offers and communications via AutoAlert’s innovative data-mining platform, AlertMiner. The platform’s patented data analytics informs dealers when customers – including service lane conquests – are in the ideal position to trade keys and provides customer-centric communications for increased engagement and loyalty.
“We are so glad we decided to become an early adopter of AutoAlert CXM. It’s innovative and provides the most effective way of following up with our customers. CXM allows us to have more educated conversations with our customers and handles all our leads and floor traffic in an efficient and easy-to-use manner,” reported Dave Raymond, President of Erinwood Ford Sales. “The AutoAlert CXM mobile app allows my team to work from anywhere and gives them the ability to call, text, or email a customer directly from the customer profile. We have been using AutoAlert CXM for the past 6-months, and it has already increased our dealership’s work efficiency!”
AutoAlert CXM is currently certified with 25 OEMs in the United States and Canada. Click here to view all of AutoAlert’s ILM-certified programs.
Founded in 2002, AutoAlert is the recognized leading provider of automotive dealer products and services to enhance the relationship dealers have with their customers leading to repeat purchases in sales and service and increased loyalty. AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities, both online and offline.
AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 certification.
Learn more at autoalert.com.
Vice President of Marketing & Communications