Solve the Customer Journey Mystery with An Accurate Customer Profile
The Window into the Past, Present, and Future of Your Customer’s Journey
The key to delivering a great customer experience is consistently meeting customer expectations. But it’s more than just closing a deal. You must understand your customer’s behaviors between transactions to earn their retention and loyalty to your dealership.
Backed by AutoAlert’s industry-leading, dynamic data, your prospect’s information is organized and made actionable to bring you and your customers a seamless and relevant experience.
With a platform that provides a profile for each customer, you can:
- Effectively use your customers’ data to highlight daily actionable insights
- Quickly automate every task, so your team can focus on their top opportunities
- Proactively deliver relevant communications and a great customer experience
Understanding your customer journey comes down to a simplified dashboard. AutoAlert provides a “living document” of everything you need to know about your customers in one consolidated space, right at your fingertips.
Have confident customer conversations with actionable insights and start prospecting with specific intel on each of your customers.
Kick the guessing game to the curb with AutoAlert’s Customer Profile.
SUPPLY THE ACTIONS TO POWER YOUR SALES, SERVICE, AND MARKETING GOALS
Right inside AutoAlert’s platform, you will find everything you need to know about each customer and the next steps necessary to help you get them back onto your sales floor or service drive.
AutoAlert makes it easy to log a call, craft notes, text, email, start a process, or even run a soft credit pull with your customer’s Quick Log activity options.
We have armed your teams with tabs that allow them to take it all in at a glance; the Customer Profile is comprehensive and easy to use.
Let’s take a closer look at how AutoAlert is proactively managing your customers’ lifecycles for you:
Customer Profile – Easily find your customer’s demographic details, and contact info is handed right to you.
Garage – Match inventory in real-time with vehicle insights, the best possible scenarios, and all vehicle payment options.
Messages – A unique view into notes about and with your customers and collaboration with teammates. Document all your customer details in one place and efficiently solve any challenges.
Activity – Find info and leverage key data points, incorporating customer touchpoints and behaviors.
Resolution – A place to start, track, and reference processes, address critical pain points, and address requests, such as extra keys and floor mats.
“Having more visibility about customer engagement is critical. We are often disjointed about what the customer engages in within our separate systems. Having it all in one place with AutoAlert creates a much better customer experience.”
Aubrie Larson, Director of CRM at Larry H. Miller Group
COMPREHENSIVE DATA MAKES A BIG IMPACT ON SALES AND RETENTION
As a world-class automotive data mining, CRM, and proactive marketing platform, we provide your team the power to evaluate each customer to deliver specific and unique touchpoints. We make it easy to find, sell, and keep your customers at every step of your customer’s journey.
Don’t miss out on the bigger picture. Give your team the summer gift of customization and automation of accurate customer insights that identify prospects soon to be in the market. Then, watch them gain confidence as they close more deals and boost ROI with AutoAlert.