AutoAlert Works with FCA Digital to Offer Dealers Advanced Customer-Centric Solutions

AutoAlert Works with FCA Digital to Offer Dealers Advanced Customer-Centric Solutions

February 14, 2020

KANSAS CITY, Mo., February 14, 2020 – AutoAlert announced today that it is working with Fiat Chrysler Automotive (FCA) Digital to provide advanced customer experience solutions for FCA dealerships across the United States.

The U.S. FCA Digital Certified Program will provide participating Chrysler, Dodge, Jeep, Ram, FIAT, and Alfa Romeo dealers with new opportunities for highly personalized customer offers and communications via AutoAlert’s innovative CXM platform. The platform’s patented data analytics informs dealers when customers – including service lane conquests – are in the ideal position to trade keys and provides customer-centric communications for increased engagement and loyalty.

“Today’s customers expect personalization in their purchase experience,” said Mike Dullea, CEO of AutoAlert. “They want the dealer to focus on them and make the process efficient, easy, and enjoyable. We’re excited to be on a partnering path with FCA Digital to provide their dealers with state-of-the-art customer engagement.”

AutoAlert’s comprehensive dealership solutions include service to sales, data mining, and employee engagement, as well as the most robust employee training program in the industry.

The AutoAlert FCA Digital Certified Program is working toward approval and expected to launch by the end of the First Quarter this year.

About AutoAlert

AutoAlert is the original disruptor and the recognized leader in innovation in the automotive software space. Its Customer Experience Management (CXM) platform continues to focus on the dealership-customer relationship, creating direct opportunities, both online and offline, for meaningful connections and seamless customer-centric experiences.

Press Contact
AutoAlert Communications

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